Privacy Policy

Transocks respects your privacy. This Privacy Policy explains what information Transocks and its affiliates ("Transocks" or "we") collect about you and why, and how we use and protect that information.

1. What is the scope of this Privacy Policy?

This Privacy Policy is incorporated into the Transocks Terms of Service and applies to our use of the Site through you. Services and other Transocks products and services. Terms not otherwise defined in this Privacy Policy shall have the meanings set forth in the Terms of Service.。

2. What information does Transocks collect about me?

Use of the Transocks Service requires verification of a cell phone number to complete registration and records the collection of small amounts of information to provide you with the best experience possible and to provide appropriate support when you need assistance. We collect data based on your interactions with us and the choices you make, including your privacy settings and the products and features you use. The data we collect may include application lists, browsers, terminal device operating system versions, session start/stop times, languages, etc. The application list information is collected mainly for the Android version of Transocks's "Smart Application Acceleration" feature, which allows users to freely choose to accelerate an application on their phone, so Transocks needs to read the application list information. Transocks collects browser, terminal operating system version, session time, language and other information mainly for user problem location, to facilitate customer service and technical staff to solve user problems.

2.1 Scan QR code quick login

When you use the QR code scanning quick login function, Transocks requires the permission to take photos and record videos. If you refuse to provide them, you will not be able to use the relevant additional functions (QR code scanning quick login), but it will not affect your normal use of the basic functions of our products and/or services.

2.2 Contacting Customer Service

If you choose to send your screenshots and photos to Customer Service, you will need to authorize access to the photos and media content of your device. If you refuse to do so, you will not be able to use the additional functions (sending screenshots to Customer Service, etc.), but it will not affect your normal use of the basic functions of our products and/or services.

2.3 Secure operation

We are committed to providing you with a safe and trusted product and usage environment, and providing quality and reliable services and information is our core goal. The information collected to achieve the security function is necessary information.

To ensure the safe operation of our software and services, we collect your hardware model, OS version number, International Mobile Device Identifier, Unique Device Identifier, network device hardware address, IP address, WLAN access point, Bluetooth, base station, software version number, network access method, type, status, network quality data, operation, usage, service log IMEI/Mac/ android ID/IDFA/OPENUDID/GUID/SIM card IMS.

For prevention of malicious programs and necessary for secure operations, we collect information about installed applications or running processes, overall application operation, usage and frequency, application crashes, overall installation usage, performance data, application sources.

We may use your account information, device information, service log information, and information that our affiliates and partners have authorized or are legally allowed to share with you for the purpose of determining account security, authenticating, detecting and preventing security incidents.

2.4 Personal information collected and used without consent in accordance with the law

Please understand that, in accordance with laws and regulations and relevant national standards, we are not required to obtain your authorized consent for the collection and use of your personal information in the following cases:

In particular, you are reminded that if information cannot be identified to your personal identity alone or in combination with other information, it is not your personal information in the legal sense; when your information can be identified to your personal identity alone or in combination with other information or when we use data that cannot be linked to any specific personal information in combination with other your personal information, such information, during the period of combination, will be treated as your Such information will be treated and protected in accordance with this Privacy Policy for the duration of the combined use.

3. Use of personal data

We use your data to continually improve our products, including adding new features, creating routes more suitable for your local area, etc.

4. Sharing of personal data

In order to optimize our products and provide you with better services, we will share personal data with suppliers or agents who serve us for the purposes specified in this privacy policy.

4.1 Sharing principles

We will not share your personal information without your consent. If a third party uses the information for purposes beyond the scope of the original authorized consent, they will need to re-obtain your consent.

4.2 Realization of shared information related to advertising

Ad Push: We may share indirect profiling tags and de-identified device information or anonymized information that does not personally identify you with partners who entrust us with promotion and advertising to help them increase the effective reach of their ads without identifying you personally.

Advertising Statistics: We may share analyzed de-identified device information or statistical information with service providers, vendors and other partners of our business that is difficult or impossible to correlate with your true identity. This information will help us analyze and measure the effectiveness of advertisements and related services.

4.3 Shared information to enable security and analytics statistics

Safeguarding usage security: We take account, service and content security very seriously. In order to safeguard your and other users' accounts and property, and to protect your and our legitimate and legal rights from unlawful infringement, we and our affiliates or service providers may share necessary device, account and log information.

To analyze product usage: In order to analyze the usage of our services and improve the user experience, we may share statistical data on product usage (crashes, flashbacks) with our affiliates or third parties, which is difficult to combine with other information to identify you personally.

4.4 Personal Information Exempted from Consent Sharing, Transfer and Public Disclosure by Law

Please understand that, in accordance with laws and regulations and national standards, we are not required to obtain your authorized consent to share, transfer, or publicly disclose your personal information in the following cases:

4.5 Third Party SDK

WidePoint SDK
Purpose of use: for advertising
Data type: device information (IMEI/MAC/Android ID/IDFA/OpenUDID/GUID/SIM card IMSI information, etc.)
Official website link:

Bugly SDK
Purpose of use: for statistical application crash information and fault information collection
Data type: Device information (IMEI/MAC/Android ID/IDFA/OpenUDID/GUID/SIM card IMSI information, etc.)
Official website link:

AliCloud Log SDK
Purpose of use: for statistical analysis
Data type: device information (IMEI/MAC/Android ID/IDFA/OpenUDID/GUID/SIM card IMSI information, etc.)
Official website link:

AliCloud OSS SDK
Purpose of use: for user-initiated log reporting.
Data type: device information (IMEI/MAC/Android ID/IDFA/OpenUDID/GUID/SIM card IMSI information, etc.)
Official website link:

Purpose of use: for traffic statistics analysis
Data type: Device information (IMEI/MAC/Android ID/IDFA/OpenUDID/GUID/SIM card IMSI/geolocation)
Official website link:

5. Legal basis for data processing

We have described above the purposes for which personal data are processed. The legal basis for the processing of personal data includes: for the performance of the contract with you (e.g. to provide you with the services you have requested. To identify and authenticate you so that you can use the website; to comply with legal requirements (e.g., to comply with applicable accounting rules, to fulfill mandatory disclosure requirements by law enforcement authorities); to protect our legitimate interests (e.g., to manage our relationship with you, to ensure the security of our services, to communicate with you about our products and services); and based on our customers' consent (e.g., to place cookies, sharing your information with third parties for advertising purposes).

6. Cross-Border Transfers of Personal Data

Our business may require us to transfer your personal data outside the European Economic Area, which may include mainland China or the Hong Kong Special Administrative Region of China. We will take appropriate measures to ensure that the recipient of your personal data fulfills its confidentiality obligations and that measures such as standard contractual clauses are enforced. You can obtain these terms by contacting our Help Center.

7. Your Rights

In accordance with applicable law, you have the right to object to or request restrictions on the processing of your personal data and to request access, correction, deletion and portability rights for your own data. Where the use of your information is based on your consent, you have the right to withdraw that consent at any time, provided that the withdrawal of consent does not affect the lawfulness of the data processing based on the consent prior to the withdrawal. You may submit your request to us at [[email protected]]. If you become aware of changes or inaccuracies in your information, please notify us of these changes so that our records can be updated or corrected. If you believe that our processing of your personal data violates applicable law, you may file a complaint with a supervisory authority. We retain your personal data for as long as necessary to provide you with our services or products, or as required or permitted by applicable laws such as tax and accounting laws.

Cancellation of Account

You may request to cancel your account directly from within our products or services. After you cancel your account, we will cease providing you with products and/or services and, at your request, we will delete your personal information, except as otherwise required by law or regulation. If you have questions about canceling your account, you can send an email to [email protected] and we will have a dedicated person to respond with feedback.

8. How secure is my data?

(1) Transocks uses advanced, internationally accepted encryption technology, and transmissions between you and the server are encrypted; (2) The server and database are protected by multiple layers of strict firewalls; (3) Important data is stored offline or separately, so that a single system vulnerability is not sufficient to affect other parts of the data; (4) Defenses against hacking are implemented through automated and manual access; (5) If Transocks learns of a breach in a security system, we may attempt to notify you and provide information about protective measures, if any, through the Transocks program, or through postings on our website and other social media platforms.

9. Is this Privacy Policy subject to change?

As Transocks evolves, we may update this provision to accommodate changes to the Service; however, we will always maintain our commitment to respect your privacy. We will prominently post any revisions to these Terms on our website, so we encourage you to check back periodically to be aware of any changes. Your use of the Transocks service constitutes your agreement to this Privacy Policy. If you do not agree to any changes to these terms, you need to stop using the Transocks service.